Damage Policy

💥 Damaged / Defective Products 

All products are made-to-order through our website.

If your item arrives damaged, defective, or incorrect:

• Report within 48 hours of delivery

• Provide:

  • Clear photos of the issue

  • Packaging images

  • Order ID

  • Unboxing video (strongly recommended)

🔍 Verification Process

All claims are reviewed and verified with our production partner.

Claims are approved only if the issue qualifies as a manufacturing or fulfillment defect, such as:

• Incorrect item delivered

• Major print defects

• Damage during production or shipping

✅ Damage Resolution

If your claim is approved, we will provide a resolution based on the issue:

• Free replacement (for major defects or incorrect items)

• Refund to the original payment method

• Store credit for future purchases

🎁 No Return Required

In most cases, returns are not required for damaged items.

We may request a return only in specific situations (e.g., high-value orders or verification needs).

🚫 Non-Eligible Cases

We do not cover:

• Incorrect size selected by customer

• Change of mind

• Minor color differences (screen vs print)

• Minor print placement variations