Refund policy

 

 

💸 Refund Policy

Refunds are processed only if:

  • Replacement is not possible, OR

  • A valid claim is approved

Refund timeline: 5–7 business days after approval

Refunds are issued to the original payment method or as store credit, post conversing to our customer support executives, you can reach them from 9AM-6PM 

💥 Damaged / Defective Products 

All products are made-to-order through our website.

If your item arrives damaged, defective, or incorrect:

  • Report within 48 hours of delivery

  • Provide:

    • Clear photos of the issue

    • Packaging images

    • Order ID

    • Unboxing video (strongly recommended)

🔍 Verification Process

All claims are reviewed and verified with our production partner.

Claims are approved only if the issue qualifies as a manufacturing or fulfillment defect, such as:

  • Incorrect item delivered

  • Major print defects

  • Damage during production or shipping

✅ Damage Resolution

If your claim is approved, we will provide a resolution based on the issue:

  • Free replacement (for major defects or incorrect items)

  • Refund to the original payment method

  • Store credit for future purchases

🎁 No Return Required

In most cases, returns are not required for damaged items.

We may request a return only in specific situations (e.g., high-value orders or verification needs).

🚫 Non-Eligible Cases

We do not cover:

  • Incorrect size selected by customer

  • Change of mind

  • Minor color differences (screen vs print)

  • Minor print placement variations

📦 Wrong Item Received

If you receive the wrong item:

  • Report within 48 hours

  • Provide proof (unboxing video recommended)

We will ship the correct item at no extra cost.

📭 Lost or Stolen Packages

  • If tracking shows “Delivered”, we are not responsible for theft or loss.

  • If a package is lost in transit, we will investigate with the courier and provide a resolution after confirmation.

🚚 Failed Deliveries

If delivery fails, the resolution depends on the cause:

❌ Customer-Related Issues

  • Incorrect/incomplete address

  • Customer unavailable

  • Phone not reachable

👉 Re-shipping charges may apply.

⚠️ Courier-Related Issues

  • No delivery attempt made

  • Incorrect status updates

  • Failure to contact customer

👉 We will provide:

  • Free re-shipping, or

  • Replacement at no extra cost

🔍 Verification

All cases are reviewed based on courier records and communication logs.

📏 Size & Product Disclaimer

All products follow a standard size chart.

We are not responsible for size issues if the correct size was delivered.

Additionally:

  • Colors may vary slightly due to screen differences

  • Print placement may have minor variations

These are not considered defects.

❌ Cancellation Policy

Orders can be cancelled within 12 hours of placing them.

After that, production begins and cancellation is not possible.

🚫 Abuse & Fraud Policy

We reserve the right to:

  • Cancel suspicious orders

  • Refuse service

  • Deny claims that appear fraudulent or abusive

Repeated misuse of refunds or COD may lead to account restrictions.

🔐 Privacy Policy

We respect your privacy.

📊 Data We Collect

  • Name

  • Email

  • Shipping details

  • Payment information

Used only for:

  • Order processing

  • Customer support

  • Service improvement

We do not sell or share your data with third parties.